Frequently Asked Questions

Our AI creates a unique, professional design based on YOUR business details. Every site follows the same proven format, but colors, images, and content are tailored to your industry and preferences. You can upload a team photo, and if you don't like your main image, you can regenerate another one with a click.

The AI selects professional colors that match your industry automatically. If you want custom changes after your site is created, our human designers can redesign it for you for a fee.

After signup, you can upload a profile photo through your dashboard. We keep the initial signup simple on purpose - just the basics to get you live fast. You can add or change photos anytime through your dashboard.

SEO (Search Engine Optimization) means making your website easier for Google to find. When someone searches "personal trainer Auckland," good SEO helps YOUR site appear higher in the results.

Zipy includes basic SEO automatically - no extra charge. To appear at the very top (paid ads), that's Google Ads - a separate service you'd pay Google directly for. We can also help optimize your free Google Business Profile for a fee.

Yes! All Zipy websites are built to be found by Google. It typically takes 2-4 weeks for new sites to appear in search results.

Yes! All Zipy websites are built to be found by AI search tools too. It typically takes 2-4 weeks for new sites to appear.

No! Many sole traders and freelancers use Zipy without formal registration. Your "business name" is just what appears on your website.

Your website URL will be unique (e.g., yourname.zipy.store). The name displayed on your site is yours to choose - we don't check business registrations.

Zipy is designed primarily for service-based businesses like personal trainers, consultants, therapists, and tradespeople. If you need to frequently add and remove products, an e-commerce platform may suit you better.

Just the basics: your business name, what you do, your location, and contact details. That's it - takes about 5 minutes.

Usually live within 1 hour of completing signup.

Credit and debit cards via secure Stripe payment.

Log into your dashboard anytime to update your business details, services, team members, About Us text, and contact information. You can also regenerate your hero image, hide your address for privacy, and add products with payment links - all from one simple dashboard.

Yes! Payments are included in your plan. You can add products and services to your website with "Buy Now" buttons. Just fill out a simple form in your dashboard — name, description, price — and we automatically create a payment link. When customers pay, the money goes directly to your Stripe account and you both get email confirmations.

Absolutely! We've provided large text fields so you can add multiple team members in one go. Just list each person with their name, role, and bio - they'll all appear on your website.

Yes - perfect for home-based businesses! In your dashboard, simply toggle the "Hide Address" option and your street address and map will be removed from your website. Your phone, email, and business hours will still be visible.

Yes! If you want a fresh look, you can regenerate your hero image anytime from your dashboard. Our AI will create a new professional image tailored to your business type.

Yes! You can edit your About Us section directly from your dashboard. Update your story whenever you like and the changes go live on your website automatically.

Email us at [email protected] - we're real people based in New Zealand and happy to help!

Yes! Custom domains are available for $15/month extra. You can buy and set up .site, .space, and .online domains directly through your dashboard - we automate the whole process. For other domains like .co.nz or .com, contact us and we'll set it up manually for you for a fee.